Terms & Conditions

Our brand and retail website:  www.allinthe buff.co.uk

This domain name is a trading facilities of All in the Buff, all websites are designed and managed by All in the Buff.

In these terms and conditions any reference to”I”, “we”, “we’re”, “our”, “ourselves” or “us” refers to All in the Buff and in using this website and/or ordering products from us, you are agreeing to abide by our terms and conditions as set out below.

Our Address:

For all correspondence; All in the Buff, The Peveril Suite, 10b Railway Street, Glossop, SK13 7AG, United Kingdom.

1 Privacy & Marketing

1.1 Privacy & Cookies

We have a separate Privacy Policy which can be viewed here.

1.2 Marketing

We also securely maintain our own marketing database which is solely for our use and it is not sold on to any third parties nor is it used to promote any products/services outside of our direct portfolio. You can opt-in to our marketing at any time by e-mailing us at sales@allinthebuff.co.uk, equally you may opt-out by e-mailing sales@allinthebuff.co.uk.

We will automatically store your details for future marketing if you make an enquiry, register for an account or make a purchase with us.

2 Order Management

2.1 Registration

To place an order with us you are not required to register or create an account.

2.2 Order Timescales

We do make every product; therefore, our products take time to be made. We will always provide an order lead time estimate on your order confirmation. This is an estimate and whilst we use our best endeavours to meet or exceed this estimate on occasions, we may not meet this lead-time.

2.3 Ordering

To place an order, you must complete your transaction through our secure payment facilities managed by PayPal and ensure that orders are made by the credit or debit card holder and its registered address entered.

2.4 Order Confirmation

Once your order has been accepted and processed you will receive an e-mail, this confirmation contains information about your order. We will update you once your order is prepared for dispatch.

2.5 Order Fulfilment

We are human and sometimes we do make genuine mistakes, this may result in an unsuccessful order or a failure to send emails on time. Whilst we cannot be held liable for this, we will do all we can to rectify any mistakes and will contact you immediately when we realise. All of our products are made in small batches to ensure ultimate freshness, therefore on occasion something you have ordered maybe unavailable, if this occurs do not worry as we will contact you and offer you an alternative product or a refund. Whilst we will always maintain the fragrance and ingredients of our products, now and again the colour or design may vary ever so slightly but this is the beauty of everything being handmade.

2.6 Telephone Orders

We are an online retailer only and as such all orders must be placed online. We’re always happy to help whether providing further product information or advice on skincare, alternatively you can
email us via the ‘contact us’ page with any questions.

2.7 Order Amendments

Due to certain system restrictions we are not able to make amendments to your order, therefore if you wish to change your order we request that you email us so we can arrange to cancel your order and create a new one.

3 Quoted Prices & VAT

3.1 Prices

All our prices as stated on our website are in pounds sterling (£), GBP (Great British Pounds) and you will be charged in pounds sterling.

4 Cancellations & Returns

4.1 Cancellations

All orders placed with us are legally binding, therefore if you do wish to cancel an order, please email to inform us as soon as possible.

4.1.1 Cancellation Refunds

We reserve the right to impose a reasonable fee for the processing of any refund where a cancellation of an order is made, we will only do this where a charge to process a refund is passed to us by our payment provider PayPal.

We will inform you at the point you request a cancellation of the fee associated and allow you to make the decision as to whether you wish to continue with the refund or allow the order to be processed under our usual terms and conditions.

4.2 Returns

If you want to return your order or an item from it, your return must reach us within 14 days from the day after the day you received it. We will process your refund upon receipt of the returned item(s). Please note any item must be in unused condition in original packaging.

Once received, we will process your refund within 7 days of receiving your return and cancellation advice.

Please note that if you are returning the goods because you have changed your mind then please be aware, we will not be able to refund the postage or the cost incurred for returning the goods.

4.3 Damages

If your order is received damaged, we would ask that you contact us as soon as possible to arrange a refund, replacement or return. Once again, we must stipulate that any returns must be sent to us within 7 days.

4.4 Missing Items

In certain circumstances we may dispatch orders with some items missing to either meet deadlines or because certain ingredients were unavailable, where this is the case, we will either substitute items for a similar product or refund the missing items in full.

In cases where the wrong products have been received, please contact us we will work with you to resolve the matter.

5 Delivery Information

5.1 Delivery

Our delivery charges include a minimum of one re-delivery attempt should you be unavailable to receive the goods on the first occasion. After this we may be contacted by our carriers to discuss how we wish to handle further delivery attempts. Where this becomes a chargeable event, we will contact you to discuss prior to incurring costs. Please note any agreed costs incurred will be charged to you, in addition to your original order charges. If you decide at this stage to refuse delivery, then the order will be returned to us. A minimum surcharge for handling this return of 20% will be deducted from your refund.

6 Liability Confirmation

6.1 Liabilities

We shall not be held liable for any costs for the non-delivery of orders or goods within a specified timescale, nor for the cost of the return of goods. Therefore, third party liability is not regarded under our liabilities, this includes associated personal costs, such as but not exclusively loss of earnings.

6.2 Rights

We reserve the right to update these conditions without prior notice.

6.3 Changes

We reserve the rights to change or update our product(s) at any time, this may be as simple as a small colour alteration or ingredient update through to an addition or removal of a single product or product line. As our products are handmade to order, some slight variances in colour and design may occur through that process which are outside of our control.

We will endeavour to update our website to reflect changes and we will not be held liable for these changes.

7 Intellectual Property

7.1 Copyright & Trademarks

All Products, Pictorial Designs, Images, Website Text and Background Design are the express and exclusive property of All in the Buff and all are protected by the relevant UK copyright and trademark laws.

All in the Buff logos are protected by trademark.

©2020 All in the Buff All Rights Reserved.

Registered Office: All in the Buff, The Peveril Suite, 10b Railway Street, Glossop, SK13 7AG, United Kingdom.

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